Privacy notice

1. What we collect

• Your phone number, used to sign you in with a one-time code. We store it only as a keyed hash, and the code itself expires after 5 minutes.
• Your country, language, role (farmer, shop, or other) and the name you give us.
• Records you enter in the app: farm, animals, stock, treatments, sales and receipts.
• Photos of medicine packaging that you scan, and the result of the check.
• Reports you send about a suspected case or a problem with a product, with an optional photo and note.
• Your location, only if you allow it, to warn you about problems near you. The app works without it.
• A device identifier and a push notification token, to sync your data and send alerts.
• For company and regulator users: name, work email, organisation and the actions you take in the portal.
• A record of the consents you gave and withdrew, and an audit log of sensitive actions for security.

2. Why we use it, and on what basis

• To provide the app you asked for: sign-in, sync, scans, stock, alerts (performance of a contract).
• To use your location, to send your photos to the optional closer check, and to share data as described in the app (your consent, which you can withdraw at any time).
• To keep the service secure and prevent abuse, and to keep an audit trail (our legitimate interest).
• To pass suspected-case reports to the regulator of your country (public interest and your choice to send the report).
• To meet legal obligations that apply to us.

3. Who sees your data

The regulator of your country can see reports you choose to send. We do not give your phone number to pharma companies or shops. Staff of One AiQ, Lda. see data only as needed to run and support the service.

Access inside the service is limited by country and by organisation, and sensitive actions are logged.

4. Service providers

We use providers that process data on our behalf, under contract:

• An SMS provider, to send you the sign-in code.
• Hosting and file storage, for the database and photos.
• Apple and Google push notification services, to deliver alerts.
• An AI provider, only for the optional closer check of a packaging photo, and to translate regulator alerts. Alert translation uses no personal data. AI gives evidence only; rules decide the result.

5. Transfers outside the EU

Some providers may process data outside the European Economic Area. Where this happens we rely on an adequacy decision or on standard contractual clauses.

6. How long we keep data

We keep your account and records while your account is active. When you delete your account, or ask us to, we delete or anonymise your personal data, except what the law requires us to keep, such as security logs and regulator reports, for as long as required.

7. Your rights

You can ask to access, correct or delete your data, to restrict or object to its use, to receive a copy in a common format, and to withdraw consent at any time. Withdrawing consent does not affect what happened before. In the app, Settings has "Download my data" and "Delete my account". Deleting erases your data from our servers; reports you already sent to a regulator stay, without your name or phone number.

You can complain to the data protection authority: in Portugal the CNPD (www.cnpd.pt), or the authority of your own country.

8. Security

Data is encrypted in transit. Phone numbers are stored as keyed hashes. Photos are served only through short-lived links. Access is checked on the server for every request. No system is perfectly secure, so please keep your phone locked.

9. Children

VeriVet is meant for adults who keep animals or work in veterinary supply. It is not meant for children under 16.

10. This website

This website sets one cookie, vv_locale, to remember your language. It has no analytics and no advertising.

11. Changes and contact

If we change this notice in a way that matters, we will say so in the app and here. To use your rights or ask a question, write to us using the contact page.